Account Manager
Core
Manage, retain, and expand relationships with key enterprise accounts across global financial institutions, acting as a trusted advisor to drive account health and revenue growth.
Role type
Senior Account Manager (Enterprise SaaS/FinTech)
Builds
Long-term platform adoption and expanded contract value within Tier-1 financial institutions
Domain
Financial Services / Enterprise SaaS
Required skills
Commercial acumen, C-suite stakeholder engagement, enterprise SaaS quota management, cross-sell/upsell execution, pipeline hygiene, executive business reviews, competitive positioning
Preferred skills
FinTech domain expertise, matrixed enterprise account navigation, consultative selling approach
Technologies
Symphony platform, automated workflows, integrations
Responsibilities
Identify and execute upsell and cross-sell opportunities to grow total contract value; Conduct regular Executive Business Reviews (EBRs) to demonstrate ROI and mitigate churn; Recommend new applications and integrations to solve enterprise communication challenges; Act as the voice of the customer to relay feedback to Product and Support teams; Monitor market trends to position solutions against competitors; Contribute to improving account management playbooks and onboarding frameworks
Seniority
Senior, hands-on IC