Support Associate - English & Mandarin (Foshan, China)
Hybrid · China
Core
Deliver real-time customer service via phone, email, and messaging for guests and partners across Agoda's hotel, flight, and activity products.
Role type
Customer Support Associate (Bilingual)
Builds
Customer support operations for Agoda's travel booking platform
Domain
Travel & Hospitality
Deliverable
client delivery
Required skills
Spoken and written English, Spoken and written Mandarin, Customer service, Active listening, Critical thinking, Attention to detail, Telephone etiquette, Independent work, Team collaboration
Preferred skills
Cantonese proficiency, Prior customer-facing experience (1+ year)
Responsibilities
Handle high-volume inquiries, Manage operational issues and pricing queries, Contribute to self-service initiatives and process improvements, Maintain open communication with leadership