Client Experience Specialist
Core
Provide hands-on, local support to restaurant and hospitality clients in Honolulu for onboarding, implementation, and ongoing use of SpotOn POS technology, with a specific focus on serving Chinese-speaking clients.
Role type
Client Experience Specialist (Customer Support)
Builds
SpotOn point-of-sale and profit tools for independent restaurants
Domain
Restaurant technology / Hospitality
Deliverable
client delivery
Required skills
Fluent Chinese, Fluent English, Customer support, Troubleshooting basic technical issues, Onboarding support, Relationship management
Preferred skills
Restaurant or hospitality experience, POS experience, Technology comfort
Responsibilities
Provide local client support in both Chinese and English, Assist clients with questions and troubleshooting, Support new clients through onboarding and setup, Coordinate with internal sales and support teams, Conduct follow-ups to ensure client success, Assist with basic POS hardware and software troubleshooting, Maintain accurate notes on client requests