Guest Operations Associate
On-siteNo visa sponsorship
Core
Manage guest operations and turn real-world experience into scalable processes for a hospitality technology team.
Role type
Guest Operations Associate
Builds
Scalable operational processes for guest journeys
Domain
Hospitality technology
Deliverable
production ML models
Required skills
Native German, English C1+, university degree, guest operations experience, stakeholder coordination, process improvement, automation identification
Preferred skills
AI support decision making, time pressure management
Technologies
AI tools
Responsibilities
Support guests throughout their journey from booking to check-out, coordinate tasks across remote teams and external providers, identify process inefficiencies, build and improve operational processes
Seniority
Entry-level, hands-on IC