Manager, Customer Success
Core
Leading a Customer Success team in the Higher Education segment to drive adoption, loyalty, and retention of D2L's learning platform (Brightspace) across North America.
Role type
Manager, Customer Success (Team Lead)
Builds
Customer retention and adoption programs for educational technology platforms
Domain
Education Technology (EdTech) / Higher Education
Required skills
Team leadership and coaching, OKR strategy, risk management, account planning, executive relationship building, cross-functional collaboration, hiring and onboarding, analytical problem-solving
Preferred skills
Experience in growth-oriented SaaS companies, MBA/MEd, domain expertise in educational technology
Technologies
Brightspace, OKR frameworks
Responsibilities
Coach and develop team members, align CS activities to revenue goals, develop risk mitigation initiatives, foster executive relationships, support Account Management for upsell opportunities, manage team performance and objectives
Seniority
Manager, hands-on IC with team leadership
