Strategic Technical Success Manager
Core
Oversee end-to-end customer journey for enterprise clients to drive adoption, value realization, and happiness on the JFrog platform while acting as the internal voice of the customer.
Role type
Senior Technical Success Manager (Enterprise Software)
Builds
Customer success plans, adoption strategies, and internal feedback loops for DevOps products
Domain
DevOps / Software Delivery / Enterprise SaaS
Required skills
Enterprise customer success management, cross-functional partnership, technical advisory, senior stakeholder engagement, business review leadership, CRM analytics
Preferred skills
Java programming, Docker/Kubernetes, CI/CD tools (Jenkins, Chef, Puppet, Ansible), Software Architecture design
Technologies
JFrog platform, SFDC, JIRA, Docker, K8s, Jenkins, Chef, Puppet, Ansible, Maven, Gradle, NPM
Responsibilities
Drive adoption and value realization across the JFrog platform; Partner cross-functionally to execute Success Plans; Act as trusted technical advisor for architecture decisions; Engage senior decision-makers and develop customer champions; Lead Business Reviews to demonstrate ROI and monitor health; Leverage CRM systems to track outcomes and metrics
Seniority
Senior, hands-on IC
