Technical Support Engineer - Developer Platform
Core
Provide technical support for Cloudflare's Developer Platform products (Workers, Pages, KV, Stream, R2, D1) and assist with global network operations issues.
Role type
Technical Support Engineer (Developer Platform)
Builds
Support for Developer Platform products and global network operations
Domain
Internet infrastructure, Developer Platform, Networking
Deliverable
client delivery
Required skills
HTTP/DNS/networking troubleshooting, web development (JavaScript), command line tools (curl/dig/traceroute/tcpdump), web server administration (Nginx/Apache/IIS), database knowledge (PostgreSQL/MySQL/MS SQL), video streaming fundamentals
Preferred skills
Cloudflare Workers experience, German/Japanese/French/Spanish/Portuguese/Mandarin fluency, Nginx/Apache/IIS expertise, PostgreSQL/MySQL/MS SQL experience, video encoding/streaming solutions knowledge
Technologies
Cloudflare Workers, JavaScript, HTTP, DNS, Nginx, Apache, IIS, PostgreSQL, MySQL, MS SQL, curl, dig, traceroute, tcpdump
Responsibilities
Resolve complex technical support tickets for Developer Platform products, interact with customers via email/chat/phone/meetings, collaborate with Technical Operations team, troubleshoot networking issues
Seniority
Individual Contributor, mid-level support engineer
