Customer Success Manager - DACH
Core
Proactively drive new product attachment and effective strong relationships across the existing customer base through on-boarding, up-selling, and cross-selling while advocating for the customer internally.
Role type
Senior Customer Success Manager (DACH)
Builds
Customer trust, mutual relationships, and growth opportunities within existing accounts
Domain
SaaS observability and security platform
Deliverable
client delivery
Required skills
relationship management, up-selling, cross-selling, contract negotiation, usage trend analysis, cross-functional collaboration, internal advocacy
Preferred skills
MEDDIC sales methodology, Command of the Message training, navigating fluid solution-focused environments
Responsibilities
Partner with sales for smooth onboarding, build long-term customer trust, execute full sales cycle for growth, advise customers on solution leverage, monitor usage trends for renewal risks, collaborate with Support/Product/Finance/Legal
Seniority
Mid-Senior (5-7 years experience)