Senior Customer Engineer,Indonesia
Core
Senior Customer Engineer acting as a trusted technical advisor and primary architect of the customer journey, bridging technical strategy and business value for enterprise clients.
Role type
Senior quota-carrying Customer Engineer (Solutions Engineering)
Builds
Cloudflare architectures, bespoke solutions, and customer adoption blueprints for DNS, CDN, Zero Trust, and Network Security.
Domain
Internet Infrastructure, Cloud Security, SaaS
Required skills
Enterprise network and security architecture design, Proof of Concept (PoC) definition and execution, technical validation and discovery, quota management and revenue alignment, stakeholder management with C-level executives, AI and LLM workflow automation, Python/JavaScript/Bash scripting, RESTful/GraphQL API design, Terraform/CI-CD familiarity.
Preferred skills
Deep expertise in at least four of: Internet fundamentals (OSI, BGP, DNS, HTTP/2), Security (WAF, Zero Trust, SASE), Performance (caching, latency), AI Proficiency (prompt engineering, log analysis).
Responsibilities
Lead technical deep-dive discovery and map complex customer infrastructure to Cloudflare solutions; define and execute Proof of Concepts (PoCs) and technical evaluations; design structured migration and onboarding blueprints; carry variable quota tied to new business acquisition and account growth; lead technical Quarterly Business Reviews (QBRs); leverage AI agents to automate routine tasks like RFP responses and documentation; design and govern technical resources including SOPs and architectural best practices.
Seniority
Senior, hands-on IC with commercial accountability
