Senior Customer Engineer, Strategic - Seattle, WA
Core
Senior Customer Engineer acting as a trusted technical advisor and primary architect of the customer journey, bridging technical strategy and business value for enterprise clients.
Role type
Senior quota-carrying Customer Engineer (Strategic)
Builds
Cloudflare architectures, bespoke solutions, and customer adoption blueprints for enterprise clients.
Domain
Internet infrastructure, Network Security, Zero Trust, SaaS
Required skills
Enterprise network and security architecture design, Proof of Concept (PoC) definition and scoping, technical presentation and architectural diagramming, customer health monitoring and telemetry analysis, Quarterly Business Review (QBR) leadership, SOP and technical guide creation
Preferred skills
AI agent and LLM utilization for workflow automation, prompt engineering, custom integration scripting
Technologies
DNS, CDN, Zero Trust, Network Security, Workers, WAF, Bot Management, Firewalls, Rate Limiting, (M)TLS, SASE, Python, JavaScript, Bash, Lua, Go, RESTful/GraphQL APIs
Responsibilities
Lead technical deep-dive discovery and map complex customer infrastructure to Cloudflare architectures; Define, scope, and execute Proof of Concept (PoC) and Technical Validation plans; Design structured migration and onboarding blueprints for customers; Carry variable quota tied to new business acquisition and account growth; Lead technical Quarterly Business Reviews (QBRs) for C-level executives; Leverage AI agents and LLMs to automate routine tasks like RFP responses and documentation; Partner with Enablement Team to design and govern technical resources and best practices.
Seniority
Senior, quota-carrying IC
