Senior Customer Engineer, Hong Kong (Pre-sales)
Core
Architectural technologist and trusted advisor driving technical discovery, bespoke solution design, and long-term account expansion for enterprise customers in the Hong Kong region.
Role type
Senior Customer Engineer (Pre-sales)
Builds
Bespoke security, networking, and developer platform architectures for Fortune 500 and SMB customers.
Domain
Cybersecurity, Networking, Cloud Infrastructure, Enterprise SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise architecture design, Web security, DNS/DDoS mitigation, Cloud infrastructure, Quota management, C-suite stakeholder management, Bilingual English/Cantonese, Cloudflare Workers AI/AI Gateway, Prompt engineering/LLM orchestration, Python/JavaScript scripting
Preferred skills
Experience with RAG architectures, Experience building edge computing functions
Responsibilities
Lead technical discovery and build bespoke architectures with Account Executives, Act as a trusted advisor throughout the customer lifecycle from onboarding to expansion, Own long-term technical alignment between customer goals and product roadmap, Carry variable quota for new business acquisition and account growth, Automate routine tasks using AI agents for RFPs and telemetry monitoring
Seniority
Senior, quota-carrying IC
