Enterprise Customer Engineer, Vietnam
Core
Trusted technical advisor and primary architect of the customer journey, bridging technical strategy and business value for enterprise clients.
Role type
Quota-carrying Enterprise Customer Engineer (Solutions Engineering)
Builds
Cloudflare architectures, bespoke solutions, and customer adoption blueprints for DNS, CDN, Zero Trust, and Network Security.
Domain
Internet Infrastructure, Cloud Security, SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Enterprise network and security architecture design, Proof of Concept (PoC) planning and execution, technical presentation and architectural diagramming, quota management and revenue alignment, stakeholder management for C-level executives, migration and onboarding blueprint design, technical health monitoring, cross-sell and up-sell strategy, thought partnership on AI control layers and security posture, AI agent and LLM utilization for workflow automation, SOP and technical guide creation, deep understanding of Internet fundamentals (OSI, BGP, DNS, HTTP/SSL), expertise in WAF, Bot Management, Zero Trust, and SASE, performance optimization (caching, latency, TLS 1.3), prompt engineering and log analysis, scripting in Python/JavaScript/Bash/Go, API and cloud-native application design, infrastructure-as-code (Terraform/Pulumi).
Preferred skills
Experience with AI-assisted scripting, familiarity with edge computing functions.
Technologies
DNS, CDN, Zero Trust, Network Security, Workers, WAF, Bot Management, Firewalls, Rate Limiting, (M)TLS, SASE, HTTP/2, TLS 1.3, Python, JavaScript, Bash, Lua, Go, RESTful/GraphQL APIs, SDKs, webhooks, Terraform, Pulumi, CI/CD.
Responsibilities
Lead technical deep-dive discovery and map customer infrastructure to Cloudflare architectures; define and scope Proof of Concepts (PoCs) and technical evaluations; deliver tailored technical presentations and architectural diagrams; proactively address complex technical objections and security compliance questions; take accountability for solution deployment strategy; provide oversight to technical onboarding and design structured migration blueprints; partner with Account Executives to own discovery, demos, onboarding, and expansion strategy; monitor customer health scores and telemetry to ensure rapid time-to-value; carry a variable quota tied to new business acquisition and account growth; lead technical Quarterly Business Reviews (QBRs); act as a trusted technical advisor throughout the customer lifecycle; leverage AI agents and LLMs to automate routine tasks; partner with the Enablement Team to design and govern technical resources and educate internal teams and customers.
Seniority
Senior, hands-on IC with commercial accountability
