Senior Customer Engineer, Turkey
Core
Senior Customer Engineer acting as a quota-carrying technical advisor and primary architect of the customer journey, bridging technical strategy and business value for enterprise clients.
Role type
Senior Customer Engineer (Quota-carrying)
Builds
Cloudflare architectures, bespoke solutions, and customer adoption blueprints for enterprise clients.
Domain
Internet Infrastructure, Cloud Security, SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise network and security architecture design, Proof of Concept (PoC) definition and execution, technical validation and discovery, customer onboarding strategy, quota management and revenue growth, technical Quarterly Business Reviews (QBRs), AI agent and LLM workflow automation, technical documentation and SOP creation
Preferred skills
Deep knowledge of Internet fundamentals (OSI, BGP, DNS, HTTP/2), expertise in Web Application Firewall (WAF) and Zero Trust, performance optimization (caching, latency), prompt engineering, scripting in Python/JavaScript/Bash/Go, developer platform fluency
Technologies
Cloudflare (DNS, CDN, Zero Trust, Network Security, Workers), LLMs, AI agents, Python, JavaScript, Bash, Lua, Go
Responsibilities
Lead technical deep-dive discovery and map complex customer infrastructure to Cloudflare architectures; Define, scope, and deliver technical evaluations for PoCs and validations; Provide oversight to technical onboarding and design structured migration blueprints; Carry a variable quota tied to new business acquisition and account growth; Act as a trusted technical advisor throughout the customer lifecycle; Leverage AI agents and LLMs to automate routine tasks like RFP responses and telemetry monitoring; Partner with Enablement teams to design and govern technical resources and best practices
Seniority
Senior, hands-on IC with commercial accountability
