Team Lead, Market Operations - Bronx NY
Core
Lead local market operations for Carvana hubs, managing the end-to-end customer experience from vehicle delivery to sales support.
Role type
Senior operations team lead (retail/automotive)
Builds
Local car sales hubs and customer delivery experiences
Domain
Automotive retail / Direct-to-consumer sales
Deliverable
product features
Required skills
Team leadership, employee coaching, operational management, strategic planning, process improvement, customer experience management, logistics coordination, performance reporting, problem-solving
Preferred skills
Salesforce, Tableau, analytical thinking, physical stamina for outdoor work
Responsibilities
Manage daily operations of a local Carvana hub including market launch and logistics; Recruit, onboard, train, and coach a team of Customer Advocates; Monitor performance metrics and generate reports for upper management; Handle complex customer-facing issues and ensure high service standards; Participate in physical vehicle delivery and maintenance tasks; Drive production goals in a fast-paced environment