Team Lead, Market Operations - Indianapolis - Greenfield, IN
Core
Lead local market operations for a car vending business, managing hub logistics, customer experience, and a team of Customer Advocates.
Role type
Senior Team Lead, Market Operations
Builds
Local car vending hubs, customer delivery experiences, and team performance
Domain
Automotive retail / Logistics / Customer Service
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, employee coaching, strategic planning, process improvement, problem diagnosis, customer experience management, logistics coordination, performance reporting, weekend availability
Preferred skills
Salesforce, Tableau, analytical thinking
Responsibilities
Manage local market hub operations and logistics; hire, train, and develop Customer Advocates; drive production in a fast-paced environment; address complex customer-facing issues; generate and present operational reports; perform physical tasks including car washing and vehicle delivery
Seniority
Senior, hands-on IC with management responsibilities