Support Associate- 24/7 Japanese (Kuala Lumpur, requires relocation to Kuala Lumpur)
Core
Provide 24/7 in-person customer support for Japanese-speaking guests and partners across Agoda's travel products (hotels, flights, activities) via phone, email, and live chat.
Role type
Senior IC customer support associate (Japanese)
Builds
Customer support operations for Agoda's global travel platform
Domain
Travel / Hospitality / Customer Experience
Deliverable
client delivery
Required skills
Japanese (JLPT N1), English (business level), problem-solving, time management, confidentiality, shift flexibility, high-volume inquiry handling
Preferred skills
Prior contact center experience, travel/hospitality industry knowledge, CRM/ticketing system familiarity
Responsibilities
Deliver excellent customer service via multiple channels, handle high volume of inquiries, manage operational issues and pricing queries, meet individual and team KPIs, identify process improvements, perform administrative duties
Seniority
Individual Contributor, entry-to-mid level