Manager, Customer Success

San Francisco💼 Full-time💰 $238,000–$280,000🗓 2026-09-25 → 2026-09-27

Core

Lead Enterprise Accounts team to drive adoption, AI consumption, and strategic value delivery for critical enterprise customer relationships.

Role type

Senior IC manager (people leadership & operations)

Builds

Scalable customer success programs, operational frameworks, and AI adoption initiatives

Domain

Enterprise SaaS (collaboration platform) + AI/ML

Required skills

People leadership, executive relationship management, program scaling, churn risk mitigation, cross-functional partnership, SaaS metrics ownership (GRR/NRR), operational strategy

Preferred skills

AI/ML domain experience, C-suite navigation, complex account management

Technologies

Asana platform, AI tools

Responsibilities

Coach and develop Enterprise CSMs, build scalable programs for adoption and AI usage, manage executive customer relationships, identify churn risks and expansion opportunities, partner with Sales and Product on account strategy and roadmap

Seniority

Senior, hands-on IC with team leadership

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About Asana

Software Development4405San Francisco, California, USFounded 2008

Asana is the work management platform for human + AI collaboration. We help organizations bring people, processes, and AI together to plan, track, and deliver work with clarity and speed. Powered by the Work Graph®, Asana gives teams the context and control they need to stay aligned, keep work moving, and scale impact. AI handles the busywork while humans stay in the loop to guide decisions and drive the business forward. More than 170,000 organizations — including Accenture, Amazon, Anthropic, Morningstar, and Suzuki — run their most critical work on Asana. For more information, visit www.asa