Senior CXO Customer Advocacy Manager
Core
Owns Rubrik's customer story program and the CXO Visionaries executive community, translating data security outcomes into board-level narratives for Fortune 500/Global 2000 C-level leaders.
Role type
Senior IC customer advocacy manager (executive community & storytelling)
Builds
Customer story assets (written, video, one-pagers) and the CXO Visionaries exclusive community program
Domain
Cybersecurity, data protection, and enterprise data infrastructure
Required skills
Customer story program ownership, executive community management, technical narrative translation, vendor management, cross-functional stakeholder alignment, program lifecycle management
Preferred skills
Managing executive peer networks, scaling platforms during rapid growth
Technologies
Data protection platforms, cyber resilience tools, hybrid cloud infrastructure
Responsibilities
Build and manage a pipeline of customer story candidates across verticals and geographies; Lead deep-dive discovery conversations to surface operational impact of data security outcomes; Write and produce first-draft narratives including written stories, video briefs, and executive one-pagers; Own the CXO Visionaries program end-to-end including member recruitment, profile development, and award program design; Coordinate content for executive newsletters and media placements; Manage external production partners (writers, videographers) and enforce quality standards; Track story usage and impact across sales, events, and PR teams.
Seniority
Senior, hands-on IC