Sr. Trainer - Customer Success Operations
Core
Design, develop, and deliver scalable training programs to empower the Customer Success organization, focusing on onboarding, upskilling, and continuing education for Support Associates and Client Relationship Managers.
Role type
Senior Instructional Designer and Trainer (Customer Success Enablement)
Builds
Instructor-led and e-learning courses, training materials, and assessment frameworks for Customer Success teams.
Domain
Fintech / Retirement Savings / SaaS
Required skills
Instructional design, adult learning theory, training facilitation, performance evaluation, content creation, stakeholder collaboration, data analysis, process improvement, SaaS business lifecycle knowledge, customer account management
Preferred skills
Salesforce, Docebo, LMS systems, startup environment experience
