Technical Account Manager
Core
Serve as the primary technical point of contact for a portfolio of sales-led merchants, ensuring successful integration, ongoing health, and expansion of GoCardless payment solutions.
Role type
Senior Technical Account Manager (B2B SaaS/Fintech)
Builds
GoCardless payment platform integrations and merchant success
Domain
Fintech, Open Banking, Payments
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Technical relationship management, REST API and webhook integration, troubleshooting complex integrations, data analysis, stakeholder communication, account planning
Preferred skills
Direct debit/open banking knowledge, SQL/Looker, Salesforce/JIRA, subscription billing operationalization
Technologies
GoCardless API, JSON, SQL, Looker, Salesforce, JIRA
Responsibilities
Lead technical reviews on integration health and payment performance, guide merchants through API/webhook integrations, monitor integration health to proactively identify risks, partner with CSAMs to align technical and commercial priorities, run technical workshops and training sessions
Seniority
Mid-Senior, hands-on IC