Technical Account Manager
Core
Drive high-touch customer success for large enterprise organizations by managing relationships, ensuring product adoption, and leading expansion opportunities for Vectra's AI-driven threat detection platform.
Role type
Senior Technical Account Manager (Enterprise)
Builds
Customer adoption, retention, and expansion of Vectra Cognito platform
Domain
Cybersecurity / AI-driven threat detection / Enterprise SaaS
Required skills
Enterprise subscription sales experience, C-level relationship management, network security expertise, TCP/IP/DNS/SSL knowledge, project management, crisis response, AI tool utilization
Preferred skills
Fortune 500 customer support experience, security product line familiarity (firewalls, SIEM), hands-on CSM experience
Technologies
Vectra Cognito, TCP/IP, DNS, VPN, SSL, ChatGPT Enterprise, Microsoft Copilot
Responsibilities
Own customer relationships and drive adoption/expansion, conduct executive business reviews and monitor customer health, lead crisis and incident response, identify renewal risks and remediation plans, track and report on key metrics (satisfaction, health score, adoption rates), implement repeatable programs for portfolio customers
Seniority
Senior, hands-on IC