Senior Customer Success Manager
Core
Strategic advisor and operator partnering with enterprise customers to adopt Box's AI-powered content management platform and transform their business workflows.
Role type
Senior Customer Success Manager (Strategic/Consulting)
Builds
Enterprise content management workflows and AI-powered business solutions
Domain
Enterprise Software / AI / Content Management
Required skills
Enterprise account management, change management, AI use case identification, stakeholder alignment, ROI analysis, cross-functional collaboration
Preferred skills
Solutions consulting, technical fluency with AI platforms, storytelling
Technologies
AI platforms, content management systems, integrations
Responsibilities
Own post-sales relationships for enterprise customers, map and redesign critical workflows, activate AI-powered use cases, lead change management efforts, conduct strategic adoption reviews, partner cross-functionally to expand footprint and influence product direction
Seniority
Senior, hands-on IC
