Principal, Key Accounts
Core
Own end-to-end success and growth for Elation's largest, most strategic healthcare accounts, acting as a strategic advisor to C-suite leaders.
Role type
Principal, Key Account Management (SaaS)
Builds
Long-term growth and retention for enterprise healthcare clients
Domain
Healthcare SaaS / Clinical Platforms
Required skills
Strategic account leadership, executive relationship management, commercial growth, cross-functional influence, data-driven storytelling, business acumen, ownership, candor, AI literacy in healthcare
Preferred skills
Healthcare industry experience, primary care organization dynamics, health system operations, selling/co-selling expansion, executive presence
Technologies
SaaS platforms, clinical data systems, AI tools
Responsibilities
Develop and execute account plans reflecting customer business goals; manage retention risks and escalate cross-functionally; build trusted relationships with C-suite and senior decision-makers; lead executive business reviews; identify and close upsell/cross-sell opportunities; advocate for customer needs with Product and Engineering; own book of business metrics and communicate status to senior leadership
Seniority
Principal, strategic partner & owner