Senior Customer Engineer, Named - Toronto Canada
Core
Trusted technical advisor and primary architect of the customer journey, bridging technical strategy and business value for enterprise clients.
Role type
Senior Customer Engineer (Named Account)
Builds
Cloudflare architectures and bespoke solutions for enterprise clients
Domain
Internet infrastructure, Network Security, Zero Trust, CDN
Required skills
Enterprise network and security architecture design, Proof of Concept (PoC) definition and scoping, technical presentation and demonstration, customer health monitoring, quarterly business review (QBR) leadership, commercial quota management, technical documentation and SOP creation
Preferred skills
AI agent and LLM orchestration for workflow automation, migration blueprint design, cross-sell and up-sell strategy
Technologies
DNS, CDN, Zero Trust, Network Security, Workers, LLMs, AI agents
Responsibilities
Lead technical deep-dive discovery and map complex customer infrastructure to Cloudflare architectures; Define, scope, and deliver technical evaluations for PoCs and validations; Carry variable quota tied to new business acquisition and account growth; Act as primary executive and engineering contact for customer onboarding and implementation oversight; Design structured migration and onboarding blueprints; Partner with Account Executives to own discovery, demos, and expansion strategy; Lead technical Quarterly Business Reviews (QBRs) for C-level executives; Leverage AI agents and LLMs to automate routine tasks like RFP responses and sandbox provisioning; Design, build, and govern technical resources including SOPs and architectural best practices.
