Principal Customer Engineer, Central Majors - Toronto Canada
Core
Principal Customer Engineer driving technical go-to-market strategy, acting as a trusted advisor and primary architect for enterprise clients from pre-sales validation through full lifecycle expansion.
Role type
Principal Customer Engineer (Quota-carrying technologist)
Builds
Cloudflare architectures, bespoke solutions, and customer migration blueprints for DNS, CDN, Zero Trust, and Network Security.
Domain
Internet Infrastructure / Cloud Security / Enterprise Networking
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Enterprise network and security architecture design, Proof of Concept (PoC) definition and scoping, technical presentation and architectural diagramming, customer health monitoring, commercial quota management, technical Quarterly Business Reviews (QBRs), AI agent and LLM orchestration, technical documentation and SOP creation
Preferred skills
Experience with Cloudflare products (Workers, WAF), AI-native problem solving, cross-sell and up-sell strategy
Technologies
DNS, CDN, Zero Trust, Network Security, Workers, LLMs, AI agents
Responsibilities
Lead technical deep-dive discovery and map complex customer infrastructure to Cloudflare architectures; Define, scope, and deliver Proof of Concepts (PoCs) and technical evaluations; Carry a variable quota tied to new business acquisition and account growth; Lead technical Quarterly Business Reviews (QBRs) for C-level executives; Leverage AI agents and LLMs to automate routine tasks like RFP responses and sandbox provisioning; Design structured migration and onboarding blueprints for customers.
Seniority
Principal, hands-on IC with commercial accountability
