Senior Customer Engineer, Majors - TOLA
Core
Trusted technical advisor and primary architect of the customer journey, bridging technical strategy and business value for enterprise clients.
Role type
Senior Customer Engineer (Quota-carrying technologist)
Builds
Cloudflare architectures, bespoke solutions, and customer adoption blueprints for DNS, CDN, Zero Trust, and Network Security.
Domain
Internet Security & Performance (CDN, Zero Trust, WAF)
Required skills
Complex enterprise network and security architecture design, Proof of Concept (PoC) definition and execution, technical presentation and demonstration, quota management, customer health monitoring, AI agent and LLM orchestration, technical documentation and SOP creation.
Preferred skills
Experience with Cloudflare products (Workers, DNS, Zero Trust), AI-native problem solving, C-level executive communication.
Technologies
Cloudflare (DNS, CDN, Zero Trust, Workers, WAF), Large Language Models (LLMs), AI agents, RFP/Security Questionnaire tools.
Responsibilities
Lead technical deep-dive discovery and map customer infrastructure to Cloudflare architectures; Define, scope, and execute Proof of Concepts (PoCs) and technical validations; Design structured migration and onboarding blueprints; Carry variable quota tied to new business acquisition and account growth; Lead technical Quarterly Business Reviews (QBRs); Leverage AI agents and LLMs to automate routine tasks like RFP responses and sandbox provisioning.
Seniority
Senior, quota-carrying IC
