Customer Engineer, Enterprise - Austin/Dallas,TX or Raleigh, NC
Core
Trusted technical advisor and primary architect of the customer journey, bridging technical strategy and business value for enterprise clients.
Role type
Senior IC Customer Engineer (Enterprise)
Builds
Cloudflare architectures, bespoke solutions, and customer adoption blueprints for enterprise clients.
Domain
Internet infrastructure, Network Security, Zero Trust, CDN, DNS
Required skills
Enterprise network architecture design, Zero Trust implementation, CDN/DNS configuration, Proof of Concept (PoC) planning, technical presentation, quota management, customer lifecycle management, AI workflow automation, technical documentation
Preferred skills
Experience with Cloudflare Professional services, AI/LLM integration, cross-sell strategy
Technologies
Cloudflare (DNS, CDN, Zero Trust, Workers, WAF), LLMs, AI agents
Responsibilities
Lead technical deep-dive discovery and map customer infrastructure to Cloudflare architectures; Define and deliver Proof of Concepts (PoCs) and technical evaluations; Carry variable quota tied to new business acquisition and account growth; Design structured migration and onboarding blueprints; Automate routine tasks using AI agents and LLMs; Partner with Enablement Team to design technical resources and SOPs.
