Senior Customer Engineer, Majors - Southwest
Core
Trusted technical advisor and primary architect of the customer journey, bridging technical strategy and business value for enterprise clients.
Role type
Senior Customer Engineer (Quota-carrying technologist)
Builds
Cloudflare architectures, bespoke solutions, and customer adoption blueprints for DNS, CDN, Zero Trust, Network Security, and Workers.
Domain
Internet infrastructure, Cloud Security, Network Engineering
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise network architecture design, Proof of Concept (PoC) planning, technical validation, customer lifecycle management, commercial quota ownership, QBR leadership, AI workflow automation, technical documentation and enablement
Preferred skills
Experience with Cloudflare products (DNS, CDN, Zero Trust, WAF), AI/LLM tooling for automation, C-level stakeholder management
Technologies
Cloudflare (DNS, CDN, Zero Trust, Workers, WAF), Large Language Models (LLMs), AI agents
Responsibilities
Lead technical deep-dive discovery and map customer infrastructure to Cloudflare architectures; Define and execute Proof of Concepts (PoCs) and technical evaluations; Carry variable quota tied to new business acquisition and account growth; Lead technical Quarterly Business Reviews (QBRs) for C-level executives; Design structured migration and onboarding blueprints; Leverage AI agents and LLMs to automate routine tasks like RFP responses and telemetry monitoring; Partner with Enablement Team to design technical resources and SOPs.
Seniority
Senior, hands-on IC with commercial accountability
