Senior Customer Success Manager, Capital Markets (APAC)
Core
Senior Customer Success Manager driving digital strategy adoption and growth for enterprise Capital Markets clients in the APAC region.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Long-term client relationships, platform adoption, renewals, and upsell opportunities for Capital Markets accounts.
Domain
Digital Intelligence / Capital Markets / APAC
Deliverable
client delivery
Required skills
Strategic advisory, churn risk management, data fluency, Capital Markets domain expertise, client relationship building, problem-solving, AI agent utilization
Preferred skills
South-East Asian or Chinese language proficiency, digital marketing background
Technologies
Similarweb platform suite, AI agents
Responsibilities
Act as the primary point of contact for assigned accounts, guide customers through their platform journey, proactively identify and mitigate churn risks, uncover upsell opportunities, build deep product expertise, and maintain high client engagement.
Seniority
Senior, hands-on IC