Customer Success Associate (Commercial Accounts)
Core
Manage long-term strategic relationships with high-volume Datadog customers to drive product adoption, retention, and growth opportunities.
Role type
Customer Success Associate (Commercial Accounts)
Builds
Customer retention and expansion within the observability and security platform domain
Domain
SaaS / Observability & Security
Deliverable
client delivery
Required skills
Account management, sales cycle management, contract negotiation, up-sell/cross-sell execution, usage trend analysis, cross-functional collaboration
Preferred skills
Career growth in Customer Success, passion for technology
Technologies
Datadog platform
Responsibilities
Identify target opportunities and manage the full sales cycle to build strategic relationships; Manage customer requests including technical support escalations, billing questions, and enablement; Pivot account management strategy based on customer needs; Act as an advisor to ensure effective solution leverage; Monitor usage trends to uncover renewal risks and support adoption; Collaborate with internal teams (support, product, finance, legal).