Department Manager - Loan Processing
Core
Supervise daily activities of call center representatives and supervisors to deliver exceptional customer service and drive departmental productivity in loan processing.
Role type
Senior IC department manager (loan processing operations)
Builds
Loan processing operations and customer service delivery
Domain
Financial services / Lending
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Call center management, performance management, compliance with lending regulations, data-driven operational improvement, hiring and talent assessment, coaching and training
Preferred skills
Experience in financial or lending industry, ability to leverage data insights
Responsibilities
Lead supervisors to surpass individual, team, departmental, and P&L objectives; Ensure compliance with lending regulations; Evaluate management reports to enhance efficiencies; Develop and communicate subordinate job roles and career development plans; Exercise judgment in daily responsibilities such as hiring, corrective actions, and terminations.
Seniority
Senior, hands-on IC
