Call Center Manager
Core
Oversees call center operations, manages staff schedules and performance, and ensures compliance with regulations to support customers.
Role type
Senior Call Center Manager
Builds
Call center operations and customer support services
Domain
Home improvement / Customer service
Deliverable
Dashboards & analysis
Required skills
Leadership, Strategic Planning, Analytical skills, Time Management, Decision Making, Communication, Organization, Problem Solving, Business Acumen
Preferred skills
Marketing, Business, or Communication degree
Technologies
Call center systems, TCPA compliance tools
Responsibilities
Develop day-to-day call center activities, monitor employee schedules, maximize productivity, track lead generation metrics, oversee hiring and training, implement process improvements, ensure quality standards, analyze performance data, ensure regulatory compliance.
Seniority
Senior, hands-on IC
