(Assistant) Telemarketing Manager
Core
Supervise a team to promote and cross-sell loan products to new and existing customers via inbound and outbound calls.
Role type
Telemarketing Manager
Builds
Loan products
Domain
Financial services
Required skills
Sales motivation, Sales management, Team supervision, Performance monitoring, Manpower planning, Call monitoring, Staff training, Regulatory compliance
Preferred skills
None stated
Technologies
None stated
Responsibilities
Set objectives to telemarketing staff and monitor their performance; Monitor job efficiency and manage manpower planning; Provide guidelines for handling non-routine cases; Ensure high quality services through call monitoring; Review working procedures and sales achievement; Provide training for handling inbound/outbound calls; Motivate staff to achieve sales targets.
Seniority
Mid-level, hands-on management