Senior Enterprise and Strategic Account Representative
Core
Senior Enterprise and Strategic Account Representative handling high-volume inquiries, resolving complex issues, and serving as a Subject Matter Expert for key accounts.
Role type
Senior IC customer support representative (enterprise accounts)
Builds
Customer support operations and service delivery for enterprise clients
Domain
SaaS / Background verification / AI verification
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Advanced problem-solving, critical thinking, analytical skills, CRM proficiency, knowledge base management, FCRA compliance awareness, data analysis, reporting
Preferred skills
Mentoring, data analysis tools, process improvement
Responsibilities
Handle high volumes of customer inquiries via various channels, Serve as a Subject Matter Expert on products and features, Proactively identify and implement operational gaps, Collaborate with cross-functional teams to resolve complex issues, Generate regular reports on customer issues and trends, Conduct in-depth research to resolve complex customer inquiries
Seniority
Senior, hands-on IC
