Strategic Customer Success Manager - US Public Sector
Core
Strategic Customer Success Manager for US Public Sector clients, ensuring operational safety, efficiency, and sustainability using Samsara's IoT platform.
Role type
Senior Enterprise Customer Success Manager (Public Sector)
Builds
Joint success plans, executive business reviews, and workflow optimization strategies for public sector fleets and operations.
Domain
Public Sector / IoT / Connected Operations
Required skills
Strategic account management, executive stakeholder engagement, public sector domain knowledge, IoT platform expertise, workshop facilitation, mentorship
Preferred skills
Large-scale public sector solutions experience, unstructured environment adaptability
Technologies
Samsara IoT Platform, Video-Based Safety, Vehicle Telematics, Equipment Monitoring
Responsibilities
Compose joint success plans with customers outlining objectives and metrics; Orchestrate executive business reviews with customer decision makers; Conduct workshops to understand operations and recommend workflow changes; Serve as a mentor to wider Customer Success and Support teams; Champion Samsara's cultural principles during global scaling.
Seniority
Senior, hands-on IC
