Customer Success Manager - Asset Intelligence
Core
Help enterprise customers adopt MaintainX's asset intelligence solutions by integrating live equipment data, connecting IoT/OT systems, and ensuring measurable ROI through predictive maintenance and condition-based monitoring.
Role type
Senior Customer Success Manager (Asset Intelligence)
Builds
Asset intelligence capabilities for industrial and frontline teams
Domain
Industrial IoT, Predictive Maintenance, B2B SaaS
Deliverable
production ML models
Required skills
Customer success in B2B SaaS, industrial maintenance practices, IoT/OT data sources, translating technical concepts to business value, data analysis, cross-functional collaboration
Preferred skills
Experience with SCADA/PLC systems, Ignition, MQTT, anomaly detection, usage-based preventive maintenance
Technologies
MaintainX, IoT sensors, SCADA, PLC, Ignition, MQTT
Responsibilities
Build deep relationships with customers to understand maintenance objectives, drive value realization by defining success metrics and quantifying ROI, educate customers on product features and best practices, collaborate cross-functionally with Sales, Support, and Product teams, monitor customer health to mitigate churn, act as the voice of the customer to influence product roadmap
Seniority
Senior, hands-on IC