Senior Customer Success Manager - DACH

HamburgFull-time2026-10-01 → 2026-11-11

On-site

Core

Value owner and trusted advisor for premium plan customers in the German market, ensuring product adoption, health, and reduced churn.

Role type

Senior Customer Success Manager (SaaS)

Builds

Customer success plans, ROI narratives, and strategic alignment for premium accounts.

Domain

SaaS / Digital Advertising / Search Marketing

Required skills

Strategic account management, churn mitigation, ROI narrative creation, stakeholder alignment, data interpretation, CRM hygiene

Preferred skills

Digital advertising/search marketing industry knowledge, thought leadership

Technologies

CRM systems, Success planning tools

Responsibilities

Lead post-sale alignment and executive buy-in for premium accounts; Translate usage data into ROI narratives for business reviews; Engineer bespoke success plans to mitigate churn risks; Synthesize customer requirements for the global product roadmap; Maintain portfolio hygiene and identify workflow bottlenecks.

Seniority

Senior, hands-on IC

About Trustpilot

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with ope