IT Specialist
Core
Provide responsive Tier 1 IT support and incident resolution for employees across hardware, software, and identity management.
Role type
Junior IT Specialist (Help Desk)
Builds
IT support workflows and employee productivity
Domain
IT Operations / Help Desk
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows/macOS troubleshooting, Microsoft 365 support, identity and access management, network troubleshooting, ITSM ticketing, asset management, escalation procedures
Preferred skills
ITIL practices, endpoint management tools (Intune/Jamf), security concepts (MFA/phishing), ITSM platforms (Freshservice/ServiceNow)
Technologies
Freshservice, Teams, Snipe-IT, Microsoft 365, Windows, macOS
Responsibilities
Troubleshoot and resolve Tier 1 hardware, software, and connectivity issues; manage employee onboarding and offboarding lifecycle; document resolutions and create knowledge articles; escalate complex or security-sensitive issues; assist with selected Tier 2 tasks under guidance.
Seniority
Early-career, 1-2 years experience