Senior Manager, Customer Success
Core
Lead a high-performing team of Senior Customer Success Managers to drive account health, platform adoption, and revenue growth for enterprise accounts across the APJ region.
Role type
Senior Manager, Customer Success (People Leadership)
Builds
Customer engagement strategies and long-term retention for enterprise clients
Domain
B2B SaaS, Customer Data Platforms (CDP), Communications APIs
Required skills
People leadership, Enterprise portfolio management, Strategic acumen, Executive negotiation, Crisis communication, Cross-functional alignment
Preferred skills
Usage/consumption-based revenue models, MarTech stacks, Customer Data Platforms (CDP)
Responsibilities
Lead and inspire a team of Senior CSMs; Guide enterprise clients on holistic engagement strategies; Serve as executive escalation contact; Partner cross-functionally to secure renewals and drive expansion; Oversee account health tracking and forecasting; Refine local customer success practices.
Seniority
Senior, hands-on IC with people management