IT Support Specialist
Core
Provide holistic IT support for the Dublin office and global users via ticketing and chat, troubleshooting hardware/software, deploying devices, and managing access.
Role type
IT Support Specialist (Level 1/2)
Builds
Laptops, desktops, and software deployments for end-users
Domain
Enterprise IT Support
Required skills
Hardware troubleshooting (Apple, Windows, ChromeOS), AV and networking basics, ticketing system management, device deployment tools (JAMF, Intune, ABM), inventory management
Preferred skills
Experience in distributed teams, problem-solving, ability to lift heavy equipment
Technologies
JAMF, Intune, ABM, Zendesk, Asana, Windows, Apple, ChromeOS
Responsibilities
Provide in-person support in the IT Lounge, troubleshoot hardware and software problems, build and deploy new laptops, manage system access, maintain conference room functionality, manage hardware and software inventory
Seniority
Individual Contributor, mid-level