Account Manager, French Mid-Market (Copenhagen)

CopenhagenFull-time2026-09-30 → 2026-11-11

Core

Own customer retention and expansion for the French Mid-Market, acting as a Trusted Advisor to drive growth and minimize churn.

Role type

Mid-market Account Manager (B2B SaaS)

Builds

Customer retention, contract renewals, and upsell opportunities for Trustpilot's review platform in France.

Domain

B2B SaaS / Online Reviews / Customer Success

Required skills

B2B sales, account management, customer retention strategies, upselling, stakeholder management, market analysis, subscription model expertise, relationship building

Preferred skills

Software industry experience, digital marketing background, SaaS quota achievement

Technologies

CRM tools, sales analytics platforms, communication channels

Responsibilities

Take ownership of a customer portfolio for the French market; Analyze market trends and customer behavior; Establish strong relationships to ensure satisfaction and renewal; Develop tailored strategies for the French market; Increase renewal rates and reduce churn; Identify and pursue upsell opportunities; Act as a trusted advisor to internal teams; Successfully onboard clients.

Seniority

Mid-level, hands-on IC

About Trustpilot

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with ope