Customer Success Manager
Core
Drive new product adoption and build strong relationships with the existing customer base through onboarding, upselling, and cross-selling.
Role type
Customer Success Manager (Account Management)
Builds
Customer retention, account growth, and product adoption for Datadog's observability and security platform.
Domain
SaaS / Observability & Security
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Upselling and cross-selling negotiation, MEDDIC sales methodology, Command of the Message training, account expansion strategy, stakeholder management across internal teams, data trend analysis for renewal risk, customer advisory
Preferred skills
Experience overcoming price objections, proven track record of meeting account expansion goals, ability to work in a fluid solution-centric environment
Technologies
Datadog platform, MEDDIC framework, Command of the Message
Responsibilities
Ensure smooth onboarding and transition experiences in collaboration with sales, actively build trust with customers, manage the full sales cycle for growth opportunities, act as an advisor to help customers utilize solutions effectively, monitor usage trends to identify renewal risks and increase adoption rates, collaborate with internal teams (support, product, finance, legal)
Seniority
Individual Contributor, mid-to-senior level