Head of Customer Insights, Europe
Core
Lead customer research, industry influence, and executive thought leadership to shape Adyen's market strategy and position the company as a trusted partner in the European payments ecosystem.
Role type
Senior leadership customer insights and thought leadership
Builds
European Customer Advisory Boards, executive engagement programs, merchant research communities, and high-impact thought leadership content
Domain
Payments, financial technology, and European regulatory landscape
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
European payments domain expertise, regulatory fluency (PSD3, open banking), executive public speaking, customer advisory board management, cross-functional strategic leadership, ecosystem influence
Preferred skills
Experience representing companies in industry forums, influencing regulators and card networks, storytelling
Technologies
None stated
Responsibilities
Develop and publish thought leadership content; lead executive conference speaking strategy; design and steward Customer Advisory Boards; represent Adyen in industry boards and regulatory forums; translate customer feedback into market strategy
Seniority
Senior, hands-on IC with strategic leadership scope