Director, Implementation Management
Core
Lead a high-performing team responsible for the seamless delivery of Guild's product suite to employer partners, ensuring exceptional implementations that build partner confidence and expand partnerships.
Role type
Director of Employer Partner Implementation Management (EPIM)
Builds
End-to-end delivery model for Guild's talent and workforce solutions product suite
Domain
HR Technology / Talent Management / Employer Services
Required skills
Strategic leadership, team coaching and development, cross-functional collaboration, data-driven process improvement, stakeholder management, project management, crisis management, technical fluency in implementation methodologies
Preferred skills
Experience with large-scale complex projects, ability to influence senior leaders, knowledge of industry trends and operational innovations
Technologies
Guild implementation methodology and playbooks
Responsibilities
Lead and inspire a team of EPIM managers; establish team rhythm and strategic planning; coach and develop team members; represent EPIM in cross-functional forums; utilize data to identify gaps and propose solutions; create metrics to monitor team performance; serve as primary escalation point for client and internal challenges; lead high-impact implementation projects; facilitate retrospective sessions; foster inclusive team culture; champion evolution of implementation best practices; partner with Sales and Employer Partnerships to balance deal momentum with technical discovery; maintain deep technical fluency in Guild's implementation methodology
Seniority
Director, strategic leadership & team management