Customer Success Manager - Education
Core
Ensure long-term satisfaction, retention, and growth of education customers, specifically secondary schools, by building trusted relationships with school leaders and ICT teams to maximize value from managed services and technology solutions.
Role type
Customer Success Manager (Education)
Builds
Managed IT services, technology solutions, and strategic support for secondary schools
Domain
Education sector + Managed IT Services
Deliverable
client delivery
Required skills
Customer success/account management, relationship building with school stakeholders, understanding of school technology needs (classroom tech, devices, network reliability, cyber safety), commercial awareness, risk identification, account growth strategy
Preferred skills
Experience with technology vendors (Microsoft, Cisco, HPE, Aruba, Fortinet, Palo Alto Networks, VMware), exposure to cloud and infrastructure models
Technologies
Microsoft, Cisco, HPE, Aruba, Fortinet, Palo Alto Networks, VMware, cloud, infrastructure, networking, cyber security, device management
Responsibilities
Manage portfolio of education customers and build relationships with principals and ICT leaders; Develop understanding of school strategic priorities and technology roadmaps; Drive customer satisfaction and retention through proactive engagement; Identify opportunities to introduce aligned technology services; Lead business reviews and strategic meetings; Partner with service delivery and technical teams; Monitor customer health and risks; Support adoption of new technologies; Manage renewal readiness and growth opportunities
