Senior Client Delivery Manager
Core
Lead end-to-end operational delivery of managed ITSM services for a major Federal Government customer, ensuring contractual service levels and driving continuous improvement.
Role type
Senior Client Delivery Manager (Managed Services)
Builds
Operational ITSM services for Federal Government clients
Domain
Telecommunications / Government IT Services
Deliverable
client delivery
Required skills
IT Service Management (ITSM), ITIL, stakeholder management, incident and change management, commercial acumen, ServiceNow, team leadership
Preferred skills
Experience in complex enterprise or government environments, growth opportunity identification
Technologies
ServiceNow
Responsibilities
Lead operational delivery of contracted ITSM services, build and maintain strong relationships with client stakeholders, oversee major incidents and change activities, drive continuous service improvement initiatives, collaborate with internal teams and suppliers, identify emerging customer needs and business opportunities
Seniority
Senior, hands-on IC