Manager, Technical Account Management
Core
Lead a team of Technical Account Managers to drive post-sales value, rapid deployment, product adoption, and partner retention for enterprise cybersecurity clients.
Role type
Senior Manager, Technical Account Management
Builds
Enterprise cybersecurity platform (Huntress) with 24/7 human-led SOC support
Domain
Cybersecurity / Enterprise Security
Required skills
Technical Account Management leadership, cybersecurity domain expertise, team coaching and development, consultative post-sales guidance, cross-functional partnership, AI workflow automation
Preferred skills
Pre-sales or Customer Success background, C-level presentation experience, operational discipline, bias toward action
Technologies
AI tools for workflow automation and decision support
Responsibilities
Lead, coach, and develop a team of Technical Account Managers; Set operating rhythms and measurable account-management standards; Ensure TAMs provide consultative post-sales guidance and troubleshoot technical issues; Partner across Sales, Support, Product, and Marketing to improve customer experience; Use AI to build repeatable workflows for account reviews and coaching.
Seniority
Senior, hands-on IC with team leadership