Customer Success Associate - Dublin (MENA ROSE - Turkish Speaker)
Core
Manage long-term strategic relationships with high-volume Datadog customers to drive product adoption, retention, and growth opportunities.
Role type
Customer Success Associate (Sales-driven)
Builds
Customer retention and upsell/cross-sell revenue
Domain
Observability and security platform for AI era
Deliverable
client delivery
Required skills
[Customer account management], [Sales cycle management], [Contract negotiation], [Pricing objection handling], [Usage trend analysis], [Cross-functional collaboration], [Strategic relationship building], [Technical support escalation handling], [Documentation enablement], [Renewal risk identification]
Preferred skills
[Career growth in Customer Success], [Technology passion]
Technologies
[Datadog platform]
Responsibilities
[Identify target opportunities and manage full sales cycle], [Manage customer requests including technical support and billing], [Pivot account management strategy based on customer needs], [Act as advisor to ensure effective solution leverage], [Monitor usage trends to uncover renewal risks], [Collaborate with internal teams (support, product, finance, legal)]
Seniority
Individual Contributor, 1+ years experience