Customer Success Manager - Dublin
Core
Proactively drive new product attachment and build strong relationships with existing customers through on-boarding, up-selling, and cross-selling while advocating for their success.
Role type
Customer Success Manager (Growth & Retention)
Builds
Customer trust, adoption rates, and revenue growth within existing accounts
Domain
SaaS / Observability & Security
Deliverable
client delivery
Required skills
relationship management, up-selling and cross-selling, contract negotiation, usage trend analysis, internal advocacy, sales cycle management
Preferred skills
MEDDIC sales methodology, Command of the Message training, navigating fluid solution environments
Technologies
Datadog platform
Responsibilities
Partner with sales for smooth onboarding; build mutual trust with customers; execute growth opportunities; advise on solution effectiveness; monitor usage trends to identify renewal risks; collaborate cross-functionally with Support, Product, Finance, and Legal.
Seniority
Mid-Senior (5-7 years experience)