Customer Success Manager, Corporate
Core
Partner with Account Managers to drive platform adoption, engagement, and measurable outcomes for enterprise clients in the Market Intelligence space.
Role type
Customer Success Manager (Corporate)
Builds
AI-driven market intelligence platform for enterprise decision-making
Domain
Financial Services / Market Intelligence / SaaS
Deliverable
product features
Required skills
Client engagement, use case mapping, adoption strategy, onboarding, data analysis, cross-functional collaboration
Preferred skills
Financial services experience, stakeholder influence
Technologies
AI-driven search and market intelligence platform
Responsibilities
Engage with end users via virtual/in-person meetings to deliver value through platform adoption; Monitor usage and lead client sessions to unblock feature adoption barriers; Guide new clients through onboarding and training; Partner with sales and account management to support renewals and articulate competitive value; Leverage analytics to anticipate risks and strengthen customer ROI cases; Act as internal advocate for client needs to shape product and content strategy.